Customer Service Representative

Knowledge HVAC & Refrigeration Ltd is seeking an experienced Customer Service Representative. Note: You should need little to no supervision.

Duties:

• You will handle incoming calls, respond to customer e-mails and webchat.
• Communicate with other co-worker when necessary to resolve customer problems.
• Learn about our services to be able to answer any questions from customers.
• Schedule customer appointments with the field techs for our HVAC and Refrigeration services.
• Apply for permits for the field technicians.
• Follow up with the customers to receive their feedback and to maintain customer relationship.
• Follow up with clients regarding proposals and quotes.
• Follow up on preventative maintenance contracts.

• Follow up with clients to resolve any payment delays when necessary.
• Communicate with other co-worker when necessary to resolve customer problems in a quick manner.

Experience/Qualification:

• Driver’s license
• Experience working in a fast-paced environment, as well as prioritizing and multi-tasking skills.
• Having some sort of knowledge about HVAC or service industry.
• Speak English fluently and good at listening.
• Good customer service and communication skills.
• Good computer skills and typing.

Qualities:

• Provide professional experience to customers on every call.
• Feel comfortable requesting online reviews from customers.
• Clear criminal record
• Ability to work efficiently and effectively within a team environment.